Refund policy

Version 2026-10-06 · Hospitality Ops Pro is operated by 9495 Creative Ltd, London, United Kingdom.

• Trial: free, no card, nothing to refund.
• First paid month: if you cancel within 14 days of your first payment we refund it in full, no questions asked.
• After that: cancelling stops the next payment; the current month is not refunded, and the service stays on until the end of it.
• Our fault: if the service is unavailable for more than 24 hours in a month for reasons within our control, we credit that month in full.
• Mistaken or duplicate charges: refunded in full within 5 working days of you telling us.

Refunds go back to the card that paid. Email support@hospitalityopspro.co.uk.